Privacy Policy

Effective Date: 03/02/2024

Nor Cal Patios & Shade (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, submit a contact form, or communicate with us by phone, email, or text message.

Notice at Collection (California Residents)

We collect personal information to respond to inquiries, provide estimates, schedule services, and communicate regarding projects. We do not sell your personal information.

1. Information We Collect

We may collect the following categories of personal information:

Information You Provide

• Full name

• Email address

• Phone number (including mobile number)

• Property address

• Project details or service requests

• Any other information you voluntarily submit

Automatically Collected Information

• IP address

• Browser type

• Device information

• Website usage data

2. How We Collect Information

We collect information when you:

• Submit a contact form on our website

• Request an estimate

• Schedule services

• Call, email, or text us

• Interact with our website

Our contact forms and customer communications are managed through Jobber, a secure third-party customer management platform that processes and stores information on our behalf.

3. How We Use Your Information

We use your information to:

• Respond to inquiries

• Provide estimates

• Schedule installations or services

• Send appointment reminders

• Communicate about your project

• Send invoices or service updates

• Improve our services

• Maintain internal business records

• Comply with legal obligations

We do not sell or rent your personal information.

4. SMS / Text Message Communications

If you provide your mobile phone number, you consent to receive text messages from Nor Cal Patios & Shade related to:

• Appointment scheduling

• Appointment reminders

• Project updates

• Estimate follow-ups

• Customer service communications

Text messages are sent through our service platform, Jobber.

SMS Consent Terms

• Message frequency may vary based on your project or inquiry.

• Message and data rates may apply depending on your mobile carrier.

• Consent to receive text messages is not required as a condition of purchase.

• You may opt out at any time by replying STOP to any message.

• For assistance, reply HELP or contact us directly at [Insert Phone Number].

We do not share or sell SMS opt-in data or consent information to third parties for marketing purposes.

5. Third-Party Service Providers

We may share information with trusted service providers strictly for business operations, including:

• Jobber (CRM and communication management)

• Website hosting providers

• Payment processors

• Email communication platforms

• Analytics providers (if applicable)

These providers are contractually obligated to safeguard your information and may not use it for unrelated purposes.

6. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to:

• Request access to the personal information we collect

• Request correction of inaccurate information

• Request deletion of your personal information

• Request disclosure of categories of data collected

• Request disclosure of categories of third parties with whom data is shared

• Opt out of the sale or sharing of personal information (we do not sell personal information)

To exercise your rights, contact us at:

Email: [Insert Email]
Phone: [Insert Phone Number]

We will verify your identity before processing requests as required by law.

We will not discriminate against you for exercising your privacy rights.

7. Data Retention

We retain personal information only as long as necessary to:

• Fulfill the purposes described in this policy

• Maintain business and tax records

• Comply with legal obligations

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. While no system can guarantee absolute security, we take commercially reasonable measures to protect your data.

9. Cookies & Tracking Technologies

Our website may use cookies or similar technologies to:

• Improve website performance

• Analyze traffic

• Enhance user experience

You may adjust your browser settings to refuse cookies if preferred.

10. Children’s Privacy

Our services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

12. Contact Information

Nor Cal Patios & Shade
Serving Sutter, Placer, Yuba, Butte, and Colusa Counties, California

Email: mike@norcalpatios.com
Phone: 530-930-1016